bit999's Privacy Policy

bit999 ("we", "us", "platform") operates a safe, transparent, and responsible digital service for online gaming and betting users in Bangladesh. This privacy policy ("Policy") explains how we collect, process, store, and protect your personal information when you use the bit999 website, mobile interface, or any connected services.

This policy applies to all services and products of bit999, including slot games, live casino, sports betting (including cricket), and any promotional activities. By using our platform, you are considered to have agreed to the terms of this policy.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

bit999 collects only the information that is necessary to provide our services properly. Below is a detailed description of the types of information we collect.

2.1 Information Provided Directly (Account Registration)

Information you provide at the time of account registration includes:

• Full name (as per ID)
• Date of birth (for age verification)
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Documents required for identity verification (national ID card or passport)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device information (operating system, browser version)
• Login and logout times and dates
• Game play history (bet amounts, win/loss records)
• Transaction history (deposit and withdrawal records)
• Referral source (how you arrived at our site)
• Cookie and session data (discussed in detail in section 5)

2.3 Communication Information

When you contact our customer support team (via live chat or email), a record of that conversation is stored so that better service can be provided in the future.

bit999 uses your information only for the following legitimate purposes. We never use your personal information for irrelevant or unauthorized purposes.

3.1 Account Management and Identity Verification

We use your personal information to confirm your identity and keep your account secure. This also helps prevent fraudulent activity.

3.2 Processing Financial Transactions

Your payment information is used to process deposits and withdrawals, and to resolve payment-related disputes.

3.3 Providing Customer Support

Your communication history is used to resolve your issues quickly and ensure an improved customer experience.

3.4 Responsible Gaming

Your gaming patterns are monitored to identify potentially problematic behavior. This is part of our Responsible Gaming policy.

3.5 Security and Fraud Prevention

We analyze transaction data to detect and prevent money laundering, fraud, and other illegal activities.

3.6 Platform Improvement

User behavior is analyzed to further improve the quality and usability of our services.

bit999 may share your information with third parties only in the following limited circumstances and under strict conditions. In each case we ensure that the receiving party maintains appropriate data protection.

4.1 Payment Providers

Information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. This information is used solely to complete the specific transaction.

4.2 Game Software Providers

Pragmatic Play, JILI, PG Soft, Spribe, and other game providers may process limited session data to ensure game functionality. They do not receive your identity information.

4.3 Legal Obligations

If lawful authorities in Bangladesh request information through a legal process, we are required to cooperate in accordance with applicable law.

4.4 Security-Related Situations

In cases of suspected serious fraud or money laundering, information necessary to alert the relevant authorities may be shared.

Outside the cases listed above, bit999 does not disclose, sell, or lease your personal information to any third party.

The bit999 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, store security tokens, and track activity. Without these cookies, the site may not function properly.

5.2 Functional Cookies

These cookies are used to remember your preferences such as language selection, display settings, and account preferences.

5.3 Analytics Cookies

Anonymous analytics data is collected to monitor website performance, identify the most visited pages, and improve the user experience.

5.4 Cookie Controls

You can control or reject most cookies through your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.

bit999 has adopted industry-standard technical and organizational measures to keep your personal information secure.

6.1 Technical Security

• SSL/TLS Encryption: All data transfers on our website and applications are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information (passwords, payment details) is kept in encrypted form.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Two-Factor Authentication: An additional security layer is available for account access.

6.2 Organizational Security

• Only authorized staff can access your information, and only for the purpose of carrying out their responsibilities.
• All staff receive regular training on data protection.
• A complete audit log of data access is maintained.

6.3 Response to Security Breaches

If a security breach is detected that could put your information at risk, we will promptly notify affected users and take the necessary remedial action.

bit999 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required to meet applicable legal requirements.

7.1 Account Information

Your profile information is retained for as long as your account is active. Even after an account is closed, some information may be retained for a specified period due to legal and regulatory requirements.

7.2 Financial Transaction Records

Transaction records are retained in accordance with applicable financial laws and regulatory guidelines. This information may be needed for dispute resolution, fraud investigations, and regulatory inquiries.

7.3 Communication History

Records of customer support conversations are retained for a reasonable period for the purpose of improving service quality and resolving potential future disputes.

7.4 Data Deletion Requests

You may request deletion of your information after closing your account. However, information that is required to be retained due to legal obligations may not be possible to delete. Contact [email protected] regarding this matter.

As a user of the bit999 platform, you have the following rights regarding your personal information.

8.1 Right to Access Information

You may request details of what information we hold about you. You can make this request through your account panel or by contacting us directly.

8.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your stored information, you may request that it be corrected or updated. Contact our customer support to correct your name, address, and contact information.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations and regulatory requirements.

8.4 Right to Restrict Processing

You may request to object to the processing of your information or to impose restrictions on specific uses.

8.5 Right to Lodge a Complaint

If you believe we have violated your data protection rights, you may lodge a formal complaint with us by email at [email protected] or through live chat.

bit999 provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

9.1 Age Verification

We have an age verification process in place during account registration. Age is confirmed through a national identity card or other government-issued documents.

9.2 Action Upon Discovery

If we ever find that a person under the age of 21 has registered on our platform, we will immediately close the relevant account and delete the collected information.

9.3 Appeal to Parents

Parents are requested to stay vigilant to ensure their children do not use online gaming platforms. If you suspect your child has registered on our platform, please notify us immediately at [email protected].

bit999 may update this privacy policy from time to time. This policy may need to be revised due to service improvements, legal changes, or the introduction of new technology.

10.1 Notification of Changes

For important changes, we will notify you in the following ways:

• Displaying a notice on the main page of the website
• Sending a notification to your registered email or mobile
• Obtaining your consent regarding the changes at the time of login

10.2 Effective Date

The "Last Updated" date at the top of this page always indicates the date on which the latest revision takes effect. Continued use of our platform after any changes will be considered your acceptance of the updated policy.

10.3 Previous Versions

If you wish to view a previous version of this policy, please contact our customer support.

Please contact us for any questions, concerns, or requests regarding this privacy policy. Our data protection team will consider your matter seriously.

For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.