bit999 Responsible Gaming — Your safety is our priority
To ensure an enjoyable gaming experience, bit999 always maintains a mindful and responsible gaming environment. Set your own limits and stay safe.
for all games
per method
support service
is not tolerated
What is responsible gaming and why does it matter?
Online gaming can be a source of fun — but when it goes out of control, it can cause personal, family, and financial harm. bit999 believes gaming should be mindful, controlled, and enjoyable.
Responsible gaming does not mean something that reduces your enjoyment — rather, it ensures that playing stays balanced with the other important things in your life. Keep to a budget, manage your time, and make informed decisions.
On the bit999 platform, you can set your own deposit limits, session time-outs, and self-exclusion if needed. Our support team is available 24/7 in Bengali via live chat.
Gambling can create financial risk. Only play with money that, if lost, would not affect your daily life. Never play with borrowed money or by breaking into your savings.
We strictly enforce the 21+ age limit. No underage person may register or play on our platform. Proof of age is mandatory during the account verification process.
bit999 operates with SSL encryption and a fair play policy. Your data and transactions are fully protected. Game outcomes are verifiable and determined through a transparent algorithm.
Our protection tools — in your control
bit999 provides you with several practical tools so you can manage your own gaming experience.
Set deposit limits
You can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing a limit is subject to a 24-hour waiting period — to ensure the decision is well considered.
Session time-out
Set a maximum time limit for your gaming session. Once the set time is reached, you will be signed out automatically. Taking regular breaks is good for your wellbeing.
Cooling-off period
If you feel you need a break, you can suspend your account temporarily for 24 hours to 30 days. During this time, no gaming or deposits will be possible.
Self-exclusion
If gaming has become a problem, choose self-exclusion. You can close your account for a minimum of 6 months or permanently. Reactivation is not possible while exclusion is in effect.
Reality check notifications
Pop-up notifications at set intervals will remind you how long you have been playing and how much you have spent. This information helps you make informed decisions.
24/7 support team
If you have any concerns about your gaming, contact us on live chat at any time. Our trained support team is always ready to help in Bengali.
How to use the protection tools
Log in to your account
Log in to your account at bit999 and go to your profile settings. Find the "Responsible Gaming" section there.
Choose the limit that suits you
Deposit limit, session time, cooling-off, or self-exclusion — select whichever applies to you and set the amount or duration.
Confirm
Confirm the change. Reducing a limit or suspending your account takes effect immediately. Increasing a limit is subject to a protective waiting period.
Contact support
For any issue, contact us on live chat or by email at [email protected]. We are here for you.
Assess yourself
If any of the following signs apply to you, take a moment to reflect and seek help if needed:
- Are you spending more than your set budget?
- Are you playing repeatedly to try to win back lost money?
- Do you want to stop gaming but find you cannot?
- Are you spending time meant for family or work on gaming?
- Are you lying or hiding things about your gaming?
- Are you gaming with borrowed money or by breaking into your savings?
- Are you playing to escape anxiety or stress?
Please contact us on live chat right now or send an email to [email protected]. Our trained team will help you take the right steps.
Protection for minors
bit999 is for players aged 21 and above only. We have put in place several strict measures to protect minors.
Age is verified at registration through a national identity card or other valid identification. Identity verification is mandatory before the first withdrawal. If suspicious activity is detected on any account, it is suspended until an investigation is completed.
If there are minors in your household, use parental control software on your device and make sure they cannot access your account. Keep your password private at all times.
What to do to protect minors
- Keep your device password locked
- Do not share your account details
- Use parental controls
- Do not leave your device with a minor while you are logged in
Need help? We are here
bit999 support team — always ready
Do not hesitate to talk to us about gaming addiction or any concern. Our support team will assist you with complete confidentiality. Your personal information will not be shared with any third party.
Questions and answers about responsible gaming
Play responsibly, enjoy
Keep your gaming experience at bit999 safe and enjoyable. Play within your limits and stay well.
For players aged 21 and above only. Play responsibly.